FAQs

My Car Was Damaged in the Last Hail Storm. Now What?

My Car Was Damaged in the Last Hail Storm. Now What?

When your vehicle suffers hail damage, DentSource is ready to restore your vehicle to its pre-storm condition with our industry-leading hail damage repairs. Dents repaired on cars and trucks from DentSource is fast, and hassle-free. We even help with insurance deductibles in most cases. We also provide loaner vehicles and pick-up services. Schedule your free hail estimate now.


Do I Have to Pay My Deductible If I Need Hail Repair?

Do I Have to Pay My Deductible If I Need Hail Repair?

At DentSource we have a deductible assistance program. Just ask one of our on-site dent pros during your free hail estimate appointment. You can schedule your free hail estimate appointment by visiting our contact page or by calling our nationwide number 833-DENTSOURCE. 


What Should I Do If My Vehicle Is Damaged by Hail?

What Should I Do If My Vehicle Is Damaged by Hail?

Contact your car insurance provider to see if auto hail damage repair is covered in your policy. Every insurance company handles hail claims differently. Follow-up with your agent if you do not know where to start the claim process. Make an appointment to have an insurance adjuster estimate damage and issue payment to you giving you control over the repair. Clean the exterior of your vehicle to ensure that the best estimate can be given. Tell your adjuster that DentSource is your dent repair shop of choice. Depending on the severity of the storm and the damage to your vehicle, repair times can vary. For light to moderate hail damage repair, it may take1 to 3 days, but for severe damager that needs paintless dent repair shop participation, for panel replacement and paintwork. The repairs may take 2 to 3 weeks.


Will My Car Insurance Rates Go Up If I Report Auto Hail Damage?

Will My Car Insurance Rates Go Up If I Report Auto Hail Damage?

No. Hail damage is a comprehensive claim meaning it is a no-fault claim. The average cost for hail damage repair can be more than $1,000. Luckily, it is treated as a no-fault or “Act of God” claim by the insurance companies. Your rates will not increase due to hail damage claim. Insurance will not cover hail damage if you have liability-only coverage. DentSource is approved by all insurance providers.


How Much Time Should I Allow For a Hail Estimate?

How Much Time Should I Allow for a Hail Estimate?

A standard hail estimate time takes about 30-45 minutes. During this time, the estimator follows a specific format of identifying the severity and quantity of dents on all panels. In addition, the estimator communicates with you to answer all questions you may have about the repair and obtains all accurate vehicle information.


Should I Wait For the Next Hail Storm?

Should I Wait For the Next Hail Storm?

Damage from two hail storms can total a car that could have withstood one at a time. No, you should not wait for the next hailstorm to hit before getting your vehicle repaired. 


Why is a Clean Vehicle Important for a Hail Repair Estimate?

Why is a Clean Vehicle Important for a Hail Repair Estimate?

A clean vehicle allows the estimator to see the hail damage clearly. Dust and dirt can often mask hail damage, causing inaccurate estimates and delays in the paintless dent repair process. 


What Does Pre-Loss Condition Mean for Auto Hail Damage?

What Does Pre-Loss Condition Mean for Auto Hail Damage?

The condition of a vehicle prior to auto hail damage including damage not caused by the hail storm. Damage that is not hail-related will not be covered on the repair. At the time of the estimate, photos will are taken of the vehicle and any of these conditions will be noted in the hail repair estimate. 


What If You're Told a Supplement is Needed to Repair the Auto Hail Damage?

What If You’re Told a Supplement is Needed to Repair the Auto Hail Damage?

Additional operations, parts, or repair needs are necessary to complete the repair of the vehicle above the original estimate. In some cases, the original estimate is insufficient to perform the repairs. When a vehicle is dropped off for repairs, a second inspection is done to determine if all of the damage was documented for repair. If all damage was found and written on the original estimate, no supplement is needed. However, if some damage was overlooked on the original estimate, a “supplement” is needed to document the necessary operations or parts needed to properly repair the vehicle. If a supplement is required, it may extend the time period needed to repair your vehicle. The supplement will be explained to the customer along with an adjusted pick-up date.


How Long Will it Take to Repair my Hail Damaged Vehicle?

How Long Will it Take to Repair my Hail Damaged Vehicle?

This depends on the severity of the hail damage. Plan on between 2 to 5 days. We will be able to give you a more accurate time during your consultation with our paintless dent repair specialists. 


Do I Have to Use the Direct Repair Body Shop the Insurance Company Reccomends?

Do I Have to Use the Direct Repair Body Shop the Insurance Company Recommends?

No. By law, you have the right to take the vehicle to the shop of your choosing. Just because an insurance company pushes a paintless dent repair facility at you doesn’t mean that their repairs are any better or that they have a better warranty than anyone else. In fact, 95% of the repairs taken to body shops or dealerships, etc., are outsourced to companies like DentSource.


I Don't Know If You Work With My Insurance?

I Don’t Know If You Work With My Insurance?

We work with all auto insurance companies. You can take your vehicle anywhere. Insurance companies may recommend one of their preferred body shops for auto hail repair. However, this does not mean you have to bring your vehicle there. Oftentimes, the wait time will be much longer or they do not use paintless dent repair to fix your vehicle. 


What If I Decide to Keep My Insurance Check and Not Repair My Vehicle?

What If I Decide to Keep My Insurance Check and Not Repair My Vehicle?

Should something ever happen to the areas that suffered hail damage the insurance company paid to repair, and you did not repair them, the insurance company may deduct the amount previously paid to repair the hail damage from your second claim. That check may look nice now, but if you leased your vehicle it is in your contract that you are responsible for all damage. If you turn it back in with hail damage that you will have to pay for it out of pocket. If you trade in your vehicle you may only receive half or less of the actual vehicle value. A restoration for “unrepaired damage” may be in effect on your insurance policy.