Terms and Policies

Privacy Policy

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, address, phone number, email address
• Vehicle Information: Make, model, year, VIN, license plate number
• Insurance Information: Insurance carrier, policy number, claim number
• Payment Information: Credit card details, payment history
• Service History: Records of repairs and services performed

2. How We Use Your Information

We use your information for the following purposes:

• Providing and improving our services
• Processing payments and insurance claims
• Communicating with you about your vehicle repairs
• Sending service reminders and promotional offers (with your consent)
• Complying with legal obligations

3. Information Sharing

We may share your information with:

• Insurance companies (for processing claims)
• Parts suppliers and vendors (as needed for repairs)
• Legal authorities (when required by law)
• Service providers who assist with our business operations

We do not sell your personal information to third parties.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt out of marketing communications

6. Cookies and Tracking

Our website uses cookies and similar technologies to enhance your browsing experience, analyze website traffic, and personalize content. You can manage your cookie preferences through your browser settings.

7. Changes to Privacy Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting a notice on our website or sending you an email.

Warranty Information

1. Warranty Coverage

Dent Source provides the following warranties on our services:

Service	Warranty Period	Coverage
Paintless Dent Repair	Lifetime	Workmanship and repair integrity
Collision Repair	Limited Lifetime	Workmanship, paint, and body work
Paint Services	5 Years	Paint adhesion, color match, and finish
Mechanical Repairs	12 Months/12,000 Miles	Parts and labor
Headlight Restoration	1 Year	Clarity and UV protection

2. Warranty Terms

Our warranties are subject to the following terms:

• Warranties apply to the original customer and are not transferable
• Warranty coverage begins on the date of repair completion
• Warranty claims must be reported promptly upon discovery
• The vehicle must be made available for inspection at a Dent Source location
• Repairs must be performed by Dent Source technicians

3. Warranty Exclusions

Our warranties do not cover:

• Damage caused by accidents, abuse, or neglect
• Normal wear and tear
• Environmental damage (acid rain, bird droppings, tree sap, etc.)
• Damage from improper care or maintenance
• Repairs performed by other service providers
• Pre-existing conditions not related to our repairs

4. Parts Warranties

Parts used in repairs may be covered by manufacturer warranties in addition to our service warranty. OEM parts typically carry the manufacturer's warranty, while aftermarket parts may have different warranty terms. We will provide information about parts warranties at the time of repair.

5. Making a Warranty Claim

To make a warranty claim:

1. Contact the Dent Source location where the original repair was performed
2. Provide your repair order number and details about the issue
3. Schedule an appointment for inspection
4. If the issue is covered under warranty, repairs will be performed at no cost

Payment Policy

1. Accepted Payment Methods

We accept the following payment methods:

• Cash
• Credit Cards (Visa, MasterCard, American Express, Discover)
• Debit Cards
• Insurance Direct Pay
• Approved Financing (through our financing partners)

2. Payment Timing

Payment is due in full upon completion of repairs and before the vehicle is released, unless other arrangements have been made in advance. For insurance claims, customers are responsible for paying their deductible directly to us at the time of vehicle pickup.

3. Deposits

For certain repairs, particularly those involving special order parts or extensive labor, we may require a deposit before beginning work. Deposit amounts typically range from 20% to 50% of the total estimated repair cost, depending on the nature of the repair.

4. Insurance Claims

For insurance-covered repairs:

• We work directly with most major insurance companies
• Customers are responsible for their deductible amount
• In some cases, we can bill the insurance company directly for the covered portion
• Any repairs not covered by insurance are the customer's responsibility

5. Financing Options

We offer financing options through our financing partners for customers who prefer to pay for repairs over time. Financing is subject to credit approval and terms vary based on credit history and repair amount. Please ask our service advisors about current financing options.

6. Declined Payments

Returned checks or declined credit card payments will incur a $25 service fee. Vehicles will not be released until payment has been successfully processed.

Cancellation Policy

1. Appointment Cancellations

We understand that plans can change. If you need to cancel or reschedule an appointment, please notify us at least 24 hours in advance. This allows us to offer the time slot to other customers.

2. No-Show Policy

If you fail to show up for a scheduled appointment without prior notice, we may implement a $50 no-show fee for future appointments. Repeated no-shows may result in the requirement of a deposit for scheduling future appointments.

3. Repair Cancellations

If you need to cancel a repair after it has been authorized but before work has begun:

• No cancellation fee will be charged if cancelled at least 24 hours before the scheduled repair time
• Any deposits for special order parts may be non-refundable if the parts cannot be returned
• A $50 administrative fee may apply for cancellations with less than 24 hours notice

4. Cancellations During Repair

If you cancel a repair after work has begun:

• You will be responsible for paying for all work completed up to the point of cancellation
• You will be responsible for any parts that have been ordered or installed
• The vehicle will be returned to you in its current state of repair

5. Refunds

Refund policies for cancelled repairs:

• Deposits for repairs that are cancelled before work begins may be refunded, minus any non-returnable parts costs
• Refunds will be issued in the same form as the original payment
• Credit card refunds may take 5-7 business days to process

6. Weather-Related Cancellations

In the event of severe weather or other circumstances beyond our control, we may need to reschedule appointments. We will make every effort to notify you as soon as possible and reschedule at your convenience.